Lean Office addresses wastes generated in functional areas — such as customer service, order processing, planning, sales, engineering, human resources and finance … Wastes that erode profit and compromise the ability to respond to customer needs. These non-manufacturing costs comprise 90% of total product costs and over 95% of total life-cycle costs.

Functional and administrative areas involve information and transactions. Lean Office (or Office Kaizen) concentrates on understanding these flows and improving micro-processes via hands-on workers, using what they already have: an extensive understanding of the processes they perform every day.

We work to:

• Engage and train teams to identify business process waste in a uniform way
• Use process mapping to understand integration points, gaps and redundancies
• Drive consensus and cross-functional decisions on prioritizing opportunities
• Implement local metrics and engagement mechanisms to drive long-term sustainability

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Want to learn more about the application of Lean in functional and administrative environments? Read our Office Kaizen white paper or our Special Considerations for Rapid Improvement in Office Kaizen white paper, both available in the Resources -> White Papers section.