Project Highlights
Improve patient experience and retain frontline talent
Aligned leaders and managers on their role in transformation
Engaged workforce in daily improvement activities they own
Improved patient care effectiveness by optimizing staff ratios
2
Project phases
10+
Rapid Improvement Events (RIEs)
52%
Fewer staff separations
300+
Staff Lean trained
30+
Daily workgroup improvement teams
Prepare and train the organization to drive sustainable improvement.
A large psychiatric hospital was looking to shape better patient treatment experiences and retain frontline talent. Kaufman Global led a Rapid Performance Evaluation (RPE) to identify key opportunities to meet those challenges, resulting in a two-phase Service Delivery Optimization project.
Phase 1 focused on improving Mental Health Technician retention. Lean involvement, communication and problem-solving methods coupled with shift optimization yielded an annualized improvement of 52% fewer MHT separations – and in one 3-month period alone, zero separations.
Phase 2 installed essential governance structures to assure alignment and sustainment. Practical lean know-how was introduced to workgroups and frontline treatment teams to expand internal capability. In the end, the project simplified old processes, implemented new procedures, and introduced new forms of collaboration among work teams.
“For many of us, the challenges we faced prior to working with Kaufman Global were related to role uncertainty and clinical-administrative relationships.”
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